REPRESENTATIVE SERVICES:

DMS provides complete representative services for your company. We are truly the eyes, ears and on-site extension of your business. You have a full-time partner in Barbados with DMS. We maintain your business presence and local operation; we offer your clients personalized attention and professional service; and we represent your company in all aspects of business here on the island. DMS will keep you fully abreast of conditions on the island and at your hotels, local tourism trends and changes in Government or Hotel Association policies that will affect your business.

DESTINATION MANAGEMENT SERVICES, INC. will provide the following services to Tour Operators:

•  Airport Meet and Greet Service: DMS will provide Meet and Greet Service for all arriving passengers. Meet and Greet Services consist of meeting each arriving passenger, and directing passengers to designated transfer vehicles. Assistance in tracing and delivery of lost luggage will also be handled as required.

•  Flight/Transfer Reconfirmation and Coordination: DMS will reconfirm all arrival and departure flight times and relay any changes or updates to passengers as needed. Coordination and reconfirmation of arrival and departure transfers will be handled by DMS. Click here for more information on Luxury Transportation.

•  Maintenance of Hotel Information Boards: DMS will maintain and update all Hotel Information Boards (if applicable). Current flight and transfer schedules will be posted and relevant tour information will be attached.

•  Orientation Session: DMS will host an Orientation/Briefing session for all passengers at their respective hotels on the morning following their arrival. Guests will be informed of their package inclusions, hotel facilities, optional tours, things to see and do on the island, reminded of their return transfer and flight times, and assisted with any questions they may have.

•  24 hour 'Hotline' Service: DMS will make a 24-hour 'Hotline' service available to all clients in Barbados for their convenience and assistance.

•  Island Liaison Service: DMS will aid the Tour Operator with an 'Island Liaison Service' and act on behalf of the Tour Operator in reconfirming arrival and departure dates of Tour Operator's passengers with programme hotels, verifying that any special requests have been attended to by hotels - and notifying the Tour Operator of overbooking/walking at hotels or 'no-show' passengers. Additionally, DMS will notify the Tour Operator of any 'special' problems such as passengers voluntarily changing hotels or flights. Finally, DMS will keep the Tour Operator up to date on changes in hotel management staff, renovation/closure of any hotels, openings of new hotels etc.

•  Travel Agent Fam Trips: DMS will assist the Tour Operator in organizing and operating Travel Agent Fam Trips, securing special rates for these fam trips for accommodations, transportation and activities and assisting in the promotion of the Tour Operator's product on the island.

TOUR OPERATOR CORPORATE SERVICES

PASSENGER SERVICES:

•  Coordination of all hotel bookings and reconfirmation of all special requests.

•  Coordination and management of all arrival and departure transfers.

•  Meet and Greet service upon arrival including assistance with Immigration/Customs (if needed) tracing and delivery of lost luggage.

•  Special Welcome Booklet containing information about the island and available activities, suggestions on shopping and dining, and discount coupons.

•  Orientation/Welcome briefing for each guest by professional DMS staff on the morning following arrival at their hotel.

•  Reconfirmation of departure transfers and flights.

•  24-hour "Hotline" service available to all passengers.

MANAGEMENT SERVICES:

•  Fully computerized operation that can provide complete management reports detailing and scheduling arrival/departure transfers and pick-up times, hotels utilized, passenger manifests, optional tour activity.

•  Liaison service between the Tour Operator and hotels in Barbados.

•  Delivery of the Tour Operators local mail within 24 hours of receipt.

•  Maintenance of the Tour Operator's information boards at all hotels with current flight, transfer and tour programme data.

•  Reports with details of any problems will be faxed to the Tour Operator, and DMS will keep the Tour Operator informed with an ‘island update' newsletter with all relevant information on changes in staff or construction at hotels, flight information and general information on the island.

•  Assistance in the planning and operation of Travel Agent Fam trips hosted by the Tour Operator.

•  Monthly reconciliation and billing to the Tour Operator with complete details of all passenger arrivals. Payment is required 30 days following the close of the month.

•  24-hour telephone service available by Fax at (246) 429-6024 or E-mail at dmsi@sunbeach.net